AI and Service Cloud in 2025: What You Need to Know

Ready to unlock the full potential of AI in Service Cloud? Learn from Salesforce Ben’s founder, Ben McCarthy, Alex Drew from Salesforce, and Language I/O CEO Heather Shoemaker in this cutting-edge webinar.

Don’t miss these insights that could transform your Service Cloud implementation.

Revolutionize Communication on a Global Scale: Boost Your Language Strategy with Conversational AI

In this masterclass, we share our tips and tricks with you, including insights into:

Unlocking the essential skills leaders need for rapid market expansion and learning how companies successfully enter new markets without building local language teams from the ground up. Through real-world examples, you’ll see how organizations maintain native-level support quality.
Discovering strategies to overcome challenges like low occupancy rates and staffing complexities, while ensuring exceptional CX for customers worldwide.
Exploring how to upgrade legacy translation solutions to enterprise-grade alternatives that prioritize data security, cultural sensitivity, and the ability to tackle complex linguistic challenges.

The Experts

Ben McCarthy , SF Ben

Respected advisor and ecosystem leader, will reveal emerging AI trends and actionable opportunities in Service Cloud

Alex Drew , Salesforce

Lead Solutions Engineer from Salesforce, will then cover the latest and greatest innovations from Service Cloud and AgentForce.

Heather Shoemaker , Language IO

Finally, pioneering AI expert Heather Shoemaker will demonstrate how enterprises can achieve secure, business-accurate multilingual conversations with Salesforce.

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Our customers Love us

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What sets Language IO apart is their digital-first, human customer-first-and-foremost approach to working together with us. We are a larger enterprise company that takes near full advantage of all their tools, but knowing them, I have to believe that even their start-up clients get white-glove service.

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Eric S.

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Language IO is rich in features to help analyze and translate conversations in real-time. We don’t need to hire translators anymore, and there is no gap in wait times between users and support agents on Live Chat.

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Pedro A.

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Language IO allowed us to grow our global presence with minimal upfront investment. The path to onboarding was an absolute breeze. We shopped around a lot, and in terms of quality of translations and ease of onboarding, they won the top prize for us.

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Jorge R.

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Powerful and easy to use translation tool. Fast processing of translation requests. This tool makes it easy for us to manage our translations across different websites and applications. Apart from the platform itself, their customer service is always very responsive and willing to help and assist with our needs.

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Maksim D.

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Partnering with Language IO has been a fascinating experience! They blend the best of both worlds: high-quality translations & mastermind technology. Throughout the swift and professional technical onboarding process, and ever since, the team has been cooperative, flexible, and resource-efficient in both time and costs.

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Valued partner in Computer Software

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Seamless integration, efficient global communication, and outstanding support. The swift implementation and maintenance-free operation have made it a daily tool for our agents. The efficient, practical, and cost-effective service is complemented by the professionalism and solution-driven approach of the Language IO team.

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Valued partner in Consumer Services

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