Chat, ticketing, and email support all made the leap to multilingual years ago, thanks to fast, secure translation integrations. But voice? It stayed analog in a digital world. Even global enterprises with multilingual chat support still struggle to offer phone help in more than a few core languages.

Out-of-the-box tools weren’t designed for customer service, and when companies rely on them for tickets, cases, or email, the damage shows up fast.

In an industry racing to adopt AI, few companies are proving they can govern it. Language IO just became one of the first translation technology providers in the world to achieve ISO/IEC 42001 certification, the new international standard for responsible AI management.

Are you okay with losing millions of dollars each year from misunderstandings?

In the rapidly evolving landscape of artificial intelligence, large language models (LLMs) have emerged as powerful tools that transform how we interact with technology. However, training and maintaining these intricate systems come with a distinct set of challenges that demand robust solutions.  Processing vast amounts of data is expensive One of the foremost hurdles is […]

Automatic translation uses computers to instantly convert text between languages. Learn about benefits, limitations and use cases for customer support.

By Andy Newlin, Director of Product Marketing In today’s global landscape, businesses interact with customers from diverse linguistic backgrounds more than ever before. This is one reason we see 88% of support teams offering multilingual support (Intercom). However, maintaining the quality of these interactions across all the languages your organization supports presents significant challenges. At […]

Learn what multilingual chatbots are and how they work. This guide discusses benefits and provides a step-by-step guide to creating a multilingual chatbot.

Can ChatGPT translate languages? Find out how it processes and understands different languages, and what to expect from its translation abilities.

AI and automatic translation can help you recover — and prevent — abandoned carts. We’ll tell you how.

Call centers have seen significant changes since their inception, largely driven by technology. Take a look at how they’ve changed over the years, and get insight as to the next big evolution.

Customers are increasingly expecting brands to provide fast support in their native language. Here are brands’ options for supporting a multilingual customer base.

Language I/O invented a way to get our customers up and running with realtime NMT services that translate user-generated content from their customers in 24 hours.

Since Language I/O’s inception, our team of software engineers, linguists, and customer support experts have worked diligently to provide the highest quality machine translation tools for customer service. Over the years, we have developed a plethora of multilingual customer support tools, including integrations for leading CRMs such as Salesforce, Zendesk, Oracle Service Cloud, and ServiceNow. […]

With the meteoric rise of generative AI in recent months, Language I/O has started to receive questions from customers and prospects regarding the role of our machine translation platform in the era of large language models (LLMs). Here’s everything you need to know about the short- and long-term impact of generative AI on machine translation.

Learn how to build a security-first culture and gain customer confidence as you implement AI-powered CX solutions.

Vendors are an important part of your privacy ecosystem. Here’s how to evaluate them to ensure customer data is safe.

People speak over 7,000 languages globally, and translating with precision from one to another requires context and attention to detail. AI-powered language translation has surged recently, but not all AI engines operate to the same standards.  While generic machine translation models fail to capture the nuances between languages, an optimized approach with a secure/zero data […]

Female Co-Founders Position for Expansion with Venture Capital Funding and Innovative Software Solution Enabling Real-Time Communication with Customers in any Language over any Channel Cheyenne, Wyoming  – March 23, 2021 – Language I/O, powering meaningful conversations between global organizations and their customers, today announced it has raised $5 million in A round funding. This is […]

Wyoming Business Council’s WYVC Funds leads round with first investment to grow state’s tech ecosystem Cheyenne, WY – August 3, 2023 – Language I/O (LIO), a leader in real-time, business-accurate translation technology, today announced its $8M Series A1 funding round led by Joint Effects, a Venture Capital firm based in Boston, MA. The largest investor […]

My first tech conference was in Silicon Valley in the late nineties when Blackberries were the height of personal tech, carrying your laptop counted as a workout, and open-source code was a terrifying prospect for enterprises. That was pre-dot.bomb and tech was a heady place despite how painfully slow your modem downloaded songs from Napster. […]